These terms and conditions of return only apply to online purchases. If you have purchased Frank and Fritz frames from one of our partners, please contact them directly to discuss eligibility for a return.

We urge our customers to reference the frame sizings indicated prior to purchasing our frames. 

Frank and Fritz Eyewear will happily accept return of your full priced items within 14 days of you receiving it. 

We will not accept any returns on sale items unless they are deemed to be faulty. All sales items transactions are final.

In the event that you change your mind within the 14 days of receiving your item, the following requirements will need to be met to receive a refund, exchange or credit note:

The item/s are to be posted within 14 days of you receiving the items. Any items outside of this return period will not be accepted.

If you would like to return these items please contact us via email at [email protected]

The purchaser is responsible for the costs of postage back to Frank and Fritz.

The item/s must be in a new condition with no evidence of wear and are to be in the original packaging together with all the accessories, inclusive of labels and tags. 

If you would like to return these items, please contact us via email at [email protected]. By initiating a return, you agree to the above terms and conditions.

If a gift card or discount code was used, the balance of this gift card or discount code will be restored and you will be able to use the gift card or discount code again for future purchases.